Frequently Asked Questions

Most security companies upload their sites, invite their guards, and are running in under an hour. There is no complex IT setup: just create an account, add your locations, and invite your team. You can bulk import guards and sites via CSV to move even faster.

Not at all. GuardOps is designed to be used by security managers and guards with no technical background. The dashboard is point-and-click, and the mobile app is as simple as a consumer app.

Yes. You can bulk-import guards, sites, and clients via a simple CSV upload. We can also help with data migration during your trial.

Guards just need their own smartphone and an internet connection. The GuardOps app is available on iPhone today, with Android coming soon. They receive an email invite, download the free app, and set a password. That's it.

When a guard attempts to clock in, the app checks their GPS coordinates against the site's geofence boundary. If they're inside the perimeter, the clock-in succeeds and their location is recorded. If they're outside, the clock-in is denied with an alert sent to their supervisor.

Yes. You can configure automatic daily email delivery of branded PDF reports to your clients on every plan.

Absolutely. GuardOps is designed for companies managing dozens or hundreds of sites simultaneously. Every site has its own geofence, task list, and reporting, all manageable from a single dashboard.

Yes. Guards can submit incident reports including photos and video evidence directly from the mobile app. Supervisors receive instant push notifications for high-severity incidents.

One simple plan, billed per guard. It is $49/month and includes 5 guards, then $9/month for each additional guard. Annual billing gives you 2 months free ($490/year, then $90/guard/year). Sites are unlimited and never billed, and only guards count toward the price. Owners, managers, and supervisors are free. Every feature is included. There is a 30-day free trial with no credit card. Running 75+ guards? Contact us about a Custom plan.

At the end of your 30-day trial, you choose a plan and enter your payment details to continue. If you don't upgrade, your account is paused, your data is retained for 30 days so you can reactivate anytime.

Yes. You can cancel your subscription at any time from your billing settings. Your access continues until the end of the current billing period, and you will not be charged again.

No. You can start your 30-day free trial without entering any payment information.

Data is encrypted in transit and at rest, access is role-based, and key actions are logged for audit. We share security documentation for vendor reviews and do not claim certifications we do not hold. See the Security & Trust page for details.

Yes, and it's your responsibility as the employer to obtain the appropriate consent from your guards. GPS tracking only occurs during active shifts, we never track guards outside their scheduled clock-in/clock-out window.

All data is stored on secure cloud infrastructure in the United States. We do not sell or share your data with third parties.